Returns & Exchanges
At IGET Sneakers, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer hassle-free returns and exchanges within 10 days of your purchase date.
Return Policy
- Unused and Unworn Items: Please ensure that the item is unused, unworn, and in the same condition as received, with all original tags and packaging intact.
- Initiating a Return: To initiate a return or exchange, please contact our customer support team at sales@iget-sneakers.com.au with your order number and details of the item(s) you wish to return.
- Return Shipping: Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or defective.
Refunds & Processing
- Refund Timeline: Once your return is received and inspected, we will process your refund within 3-5 business days to your original payment method.
- Exchange Process: Exchanges are subject to product availability. If the item you want to exchange is not available, a refund will be issued.
Exceptions
- Final Sale Items: Please note that items marked as final sale are not eligible for return or exchange unless they are incorrect, damaged, or defective.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance.
Contact Us
If you have any questions or need further assistance regarding returns or exchanges, please don’t hesitate to contact our customer support team at sales@iget-sneakers.com.au. We’re here to help!
