Warranty

Limited Warranty

IGET Sneakers provides a limited warranty on eligible products purchased directly from our website or authorised retailers. This warranty covers manufacturing defects in materials and workmanship under normal use for a specified period from the date of purchase.

Warranty Coverage

• Duration: The duration of the warranty period varies by product and is specified on the product page or packaging.
• Coverage: The warranty covers defects such as stitching issues, sole separation, and material flaws under normal wear and care conditions.

Warranty Exclusions

The warranty does not cover damages or defects resulting from:

• Normal wear and tear
• Improper use, neglect, or misuse
• Unauthorised modifications or repairs
• Accidental damage, including water damage
• Incorrect sizing or fit issues

Making a Warranty Claim

If you believe your product is eligible for warranty coverage due to a manufacturing defect, please contact our customer support team at sales@iget-sneakers.com.au with the following information:

1. Order number or proof of purchase
2. Description and photos/videos of the defect
3. Contact information

Our team will assess your claim and guide you through the warranty process, which may include returning the item for inspection.

Resolution

If your claim is approved after inspection, we will repair or replace the defective product at our discretion. If the exact product is no longer available, we may offer a comparable replacement or store credit.

Contact Us

For any questions or assistance regarding warranty coverage or claims, please contact our customer support team at sales@iget-sneakers.com.au. We are committed to ensuring your satisfaction with our products and services.